NeuronCxAI agents for customer service
Bot swarm
Small AI agents for customer service, each with one job. On WhatsApp they book appointments, take payments and read documents. On your team's calls they score, coach and track progress.
- Books appointments
- Takes payments
- Reads documents
- Checks calls
Prescription photo
Prescription understandingThanks, we've got your prescription. Checking it now.
Test matching and pricingWe found 3 tests on it. Your total is $120.
Payment servicesHere's your payment link for $120. Tap to pay.
Done
Payment servicesPayment received, thank you. You're all set.
AI agents for customer service, one agent per task
NeuronCx does not run one large chatbot. It runs a swarm of small bots, each with a single job, all working from the same customer record. When one bot finishes, it passes the customer to the next bot or to your team, so nobody asks the same question twice.
Hover or select a role to see where it sits.
What each agent in the bot swarm does
Pick a family, then an agent, to see what it does, its features and what it saves to your systems.
Pick a family
Agents
- Shows only open slots for your locations and doctors
- Books the slot in your system and confirms it in chat
- Services, doctors and slots set from your dashboard
Book and get paid
WhatsApp appointment booking and payment links
Agents that book appointments into your scheduling system, send a payment link in the same WhatsApp chat and confirm when it's paid.
Appointment assistance
Shows open slots on WhatsApp, books the chosen slot in your system and confirms it in the same chat.
- Shows only open slots for your locations and doctors
- Books the slot in your system and confirms it in chat
- Services, doctors and slots set from your dashboard
Payment services
Sends a Razorpay payment link in the WhatsApp chat, replaces expired links and confirms payment in the same chat.
- Sends Razorpay payment links in the WhatsApp chat
- Replaces expired links and confirms paid ones
- Discount rules for new and returning customers
Read and match documents
Document reading on WhatsApp: prescriptions, marksheets and ID proofs
Agents that read photos of documents sent in the chat, match what they find to your own lists and prices, and save the details to the customer record.
Prescription understanding
Reads each test from a prescription photo on WhatsApp and sends any read under 80 percent confidence to your team.
- Reads each test from a prescription photo
- Gives every read a confidence score
- Reads under 80 percent go to your team to check
Test matching and pricing
Matches each test to your billable test list, adds the branch price, and flags unclear matches for your team.
- Matches tests to your own billable test list
- Adds the current price for the right branch
- Flags unclear matches for a person
Student transcript assessment
Reads school and diploma transcripts sent on WhatsApp into the student's record in your CRM.
- Reads school and diploma transcripts
- Saves name, marks and date of birth to your CRM
- Follows your order of steps, such as fee first
Identity and KYC
Asks for ID proofs such as Aadhaar or a photograph on WhatsApp and reads their details into the record.
- Asks for the right ID document in the chat
- Accepts only the types you allow, such as Aadhaar
- Reads the fields into the customer record
Check and coach your team
AI call quality monitoring and agent performance tracking
Agents that pick a sample of calls from your phone system, score each one against your scoring sheet, and track each team member's progress week by week.
Assessment sampling
Picks which recorded calls to check by your rules: daily limit, equal share per person, minimum length, direction.
- Daily limits and an equal share per person
- Minimum call length, inbound or outbound
- Logs which rule held back each call
Call quality assessment
Transcribes each sampled call, scores it against your sheet, and flags issues for a supervisor to review.
- Transcribes and scores calls against your sheet
- Marks calls positive, neutral or negative
- Sends flagged calls to a supervisor to review
Longitudinal analysis and feedback
Compares each person's checked calls over four weeks with the group, and writes a weekly progress note.
- Compares each person with the group each week
- Uses the last four weeks of checked calls
- Writes four short notes per person
How it works
How every bot in the swarm works
Every bot follows the same five steps, whether it's reading a chat or a call recording. So you always know what it did and why.
Hears
Understands the request in the customer's own words, or listens to the recording.
Checks
Looks at your rules first: locations, services, prices, slots, scoring sheets.
Acts
Does the work in your systems: books, charges, files, scores.
Hands over
Brings in your team when a decision needs a person.
Records
Logs every step, so you can see what happened.
Trust
You can see everything the swarm does
Every bot is narrow, logged and bound by the limits you set.
Every step logged
Each run is recorded step by step, so your team can see what happened and where anything stopped.
Unsure reads go to a person
When a bot isn't confident about what it read, it flags the result for someone to check before anything is saved.
You set the limits
You decide which questions always go to your team and what each bot is allowed to do.
Built on official channels
Customer conversations run on the official WhatsApp Business Platform.
WhatsApp appointment booking and payment, step by step
Two agents handle a WhatsApp booking from the first request to a confirmed payment: Appointment assistance books the slot, and Payment services sends the payment link and confirms it. Each step follows your own locations, doctors, slots, prices and discount rules, and everything is saved to the customer record.
The customer taps Book or asks for an appointment in the WhatsApp chat, and Appointment assistance starts.
Appointment assistance checks your locations, doctors and open slots, and shows only what is actually available.
The chosen slot is booked in your system and confirmed in the same chat.
Payment services checks your link and discount rules for this booking, then sends a Razorpay link with the amount.
If the customer asks again, they get the live link, a new one if it expired, or a note that they have already paid.
Payment is confirmed in the chat, and the status is saved against the right order.
The booking, the payment status and the full chat are saved on the customer record.
Your team sets services, doctors, slots, link rules and discounts from the dashboard. These are settings, not code changes.
Questions buyers ask
What is a bot swarm?
It's our name for a team of small AI agents, each with one job, all working from the same customer record. One books appointments, another follows a payment, another reads a document. Together they finish work that a single chatbot would only talk about.
What are AI agents for customer service?
They're software that understands what a customer asks and completes the task, such as booking an appointment or sending a payment link, instead of only replying. Ours also check your team's calls, so the same system looks after customers and helps your staff improve.
How is this different from a WhatsApp chatbot for business?
A typical WhatsApp chatbot for business offers a fixed menu and leaves the customer to find their way. A bot swarm understands the question, checks your rules and finishes the job in your systems. When a decision needs a person, it hands over with the full history.
Is a bot swarm the same as an AI virtual assistant?
Not quite. An AI virtual assistant is usually one general helper. A bot swarm is several conversational AI agents with narrow jobs, such as booking, payments or document reading, that pass work between them. Narrow jobs make each bot easier to check and easier to trust.
Can the bots check my team's calls as well as talk to customers?
Yes. The bots that serve customers work on WhatsApp. The bots that check calls work on recordings from your phone system: they pick a fair sample, score each call against your sheet, and show how each person is improving week by week.
Can my staff take over a conversation?
Yes. Your team steps in from the agent console with the full history attached, so the customer doesn't repeat anything. You also set which questions always go to a person.