NeuronCxOmnichannel CX
Every conversation handled, on the channel they chose
Virtual agents that book, sell, remind and resolve across WhatsApp, voice and web handing over to your team when a human is needed.
From "do you have a slot?" to booked
The agent checks real availability, confirms the details and writes the booking into your system, without anyone at the front desk picking up.
Appointment booking, from enquiry to confirmation
Booking requests on WhatsApp, voice and web chat become confirmed bookings. The agent answers from your own approved content, checks live availability and writes each booking to the customer record.
Connects to your booking, billing and inventory systems
NeuronCx connects to the systems you already run through documented APIs and SDKs, including LeadSquared, DocPulse and Zenoti, so availability, bookings and lead details stay in step.
Virtual agents on the WhatsApp Business API
NeuronCx agents run on the official WhatsApp Business API. They reply as soon as a message arrives, work out what the customer needs and start the right workflow.
Where it runs
What the agent takes off your team
The jobs that fill a front desk's day, handled in the customer's own channel.
Hospitals
Appointment booking and rescheduling
Patients ask for a slot in plain language. The agent checks live availability by speciality and location, books it, and writes it back into the HIS.
Diagnostics
Test enquiries and prep instructions
Answers what a test costs, what it involves and how to prepare, then books the slot, so the front desk doesn't answer the same questions all day.
Universities
Admission queries through the season
Handles eligibility, fees, course and deadline questions around the clock during peak intake, escalating the genuinely unusual ones to a counsellor.
Multi-branch
Routing to the right location
Works out which branch the customer means and answers with that branch's timings, address and availability rather than a generic reply.