NeuronCxRun WhatsApp and AI agents inside LeadSquared
The chatbot answers WhatsApp enquiries, your team picks up in LeadSquared Converse, and every lead, answer and campaign lands in the LeadSquared account you already use.
Works with CRM, Bots, Campaigns, Call quality
What moves between LeadSquared and NeuronCx
First WhatsApp message
In LeadSquaredNew lead createdWhat happens in NeuronCxA person who messages you for the first time is added to LeadSquared as a new lead, with their WhatsApp name.
Message from a known number
In LeadSquaredLead updatedWhat happens in NeuronCxThe message is added to the person's existing lead, so their history stays in one place.
Returning person
In LeadSquaredLead owner keptWhat happens in NeuronCxA person who comes back stays with the team member who already owns their lead.
Answer given in the chat
In LeadSquaredLead field filledWhat happens in NeuronCxAnswers like location, course or service are saved in the matching LeadSquared fields.
Assistant replies
In LeadSquaredShown in ConverseWhat happens in NeuronCxEvery reply from the assistant appears in Converse, next to the person's messages.
Team member joins in Converse
In LeadSquaredLive chatWhat happens in NeuronCxThe assistant stops replying, so your team member and the person can talk.
Template sent from LeadSquared
In LeadSquaredWhatsApp message sentWhat happens in NeuronCxMessages and templates sent from the LeadSquared console go out on WhatsApp through NeuronCx.
Message delivered
In LeadSquaredDelivery status savedWhat happens in NeuronCxThe delivery status is saved in LeadSquared, so your team knows the message arrived.
Chat or campaign reply
In LeadSquaredActivity addedWhat happens in NeuronCxChats and campaign replies are added as activities on the lead, with the source they came from.
Outbound call ends
In LeadSquaredCall score savedWhat happens in NeuronCxThe call is checked against your scoring sheet, and the score and comment for each section are saved on the lead.
How LeadSquared errors and repeats are handled
The same person messages again weeks later
The message is matched to their existing lead by phone number, so no second lead is made.
A phone number is saved in a different format
Numbers are changed to one format before LeadSquared is searched, so the right lead is found.
LeadSquared sends a plain text template
The message is still sent. Parts the template does not have, like a header or image, are skipped.
Call details arrive in a mixed format
Each format is read and cleaned before use, so no call detail is lost.
Not every call needs a score
You choose which calls are scored, for example only outbound calls longer than 60 seconds. Other calls are still saved.
Someone sends a photo or document
The file is passed to LeadSquared with the chat, so your team can open it in Converse.
What you need to connect LeadSquared
From You
From NeuronCx
Questions about LeadSquared
How does the LeadSquared WhatsApp integration work?
NeuronCx connects to LeadSquared through its WhatsApp Business connector. People who message you on WhatsApp are answered by an assistant first. Their lead, messages and answers are saved in LeadSquared, and your team can reply from Converse at any time.
Are new WhatsApp contacts added to LeadSquared as leads?
Yes. When someone messages you for the first time, a new lead is created in LeadSquared with their WhatsApp name and number. If they already have a lead, the message is added to it instead.
Other integrations similar to LeadSquared
- EExotelEach call lands on the customer record with its recording, and a missed call can start a WhatsApp follow-up.
- KKnowlarityCall events and recordings come in as they happen, with wait time and talk time, and each call is tied to its agent.
- TTata SmartfloCalls are linked to the agent who handled them, so every agent's calls can be reviewed and scored fairly.